mcw's commitment to responsible gaming
Gaming is for enjoyment — not stress. mcw believes every player should set their own limits and play with awareness. On this page you will find details about our protection tools, warning signs and ways to get support.
Age requirement and core principles
Online betting and casino games are a form of entertainment — not a reliable way to earn money. mcw always wants its users to play with a clear head, a set budget and full awareness. Our Terms and Conditions contain detailed guidance on age verification, account restrictions and fair play.
Before every gaming session, ask yourself: how much can I afford to spend today? Do I have spare time? Will losing put me under stress? Honest answers to these questions are the foundation of responsible gaming.
The outcome of a bet is never certain. You should never wager money whose loss would harm your household. Avoid betting with borrowed money or by breaking into your savings. Our Privacy Policy contains a full description of how user data and account security are handled.
Tools to keep yourself in control
mcw provides several practical tools that players can use to monitor their time and spending. These features are easy to use and can be activated at any time.
Set a deposit limit
Set a maximum amount for daily, weekly or monthly deposits in advance. Once a limit is set, no additional funds beyond that amount can be deposited.
Session time limit
Decide in advance how long you will spend in each gaming session. When the set time is up, the system will automatically send a break notification.
Account break
If you want to step away from gaming for a while, you can temporarily close your account for a set period — from one day up to six months.
Self-Exclusion
If you need a long-term break, choose self-exclusion. Once activated, your account is completely closed for an extended period and cannot be reopened during that time.
Activity review
Your account transaction and betting history can be viewed at any time. Keeping a regular check on your spending makes it easier to control overspending.
Getting help
If you need assistance using these tools or have any questions about your account, contact us directly via 24/7 live chat or email.
Recognise the warning signs
We do not always realise ourselves when gaming has gone out of control. If the following signs appear, it is important to take a break and seek support:
- You are betting more and more to recover lost money — telling yourself "I'll win soon" and unable to stop.
- You are spending beyond your budget and borrowing money from family or friends.
- You are hiding your gambling or lying to family about how long you played or how much you spent.
- You are spending time gaming instead of fulfilling work, study or family responsibilities.
- When you cannot play, you feel irritable, restless or unable to sleep.
- You have decided many times to stop, but have not been able to.
If you notice two or more of these signs in yourself, do not delay — seek support. This is not a sign of weakness; it takes courage to ask for help.
mcw's commitment
mcw is more than a betting platform — we are committed to building a culture of responsible gaming. The safety of every player is our priority. Our support team is available around the clock to help in both Bengali and English.
Where to get support
If you feel you are struggling to control your gaming, do not face it alone — reach out for support. The options below are always available to you:
mcw live chat
Speak directly with mcw support. Immediate assistance with self-exclusion, account breaks or setting limits is available 24 hours a day, seven days a week.
Email support
You can send detailed requests or confidential matters by email. Our team responds promptly in both Bengali and English.
Family and friends
Talk to a trusted family member or a close friend. Support from someone close to you is the most effective way to regain your strength.
Professional advice
A mental health professional or counsellor can provide the most effective help in overcoming a gambling problem. If needed, contact your local health centre.
Build healthy gaming habits
Responsible gaming means keeping gaming as a small part of your life, not building your whole life around it. Each month, set aside a specific portion of your entertainment budget and stay within that limit.
Set a time limit before you start playing. Watch the clock and stop when the time is up — whether you are winning or losing. Making decisions under alcohol or stress is harder, so avoid gaming in those situations.
If you notice any unusual activity in your account or suspect someone is using it without your permission, you will find detailed information about account security in our FAQ section, and you can notify support directly.
Be alert to the possibility of minors accessing your account. Never share your login details and log out when you leave your device. If there are teenagers in your household, use parental control software to block access to online betting sites.
Gambling is never a source of income. If you find yourself thinking "let me put in a bit more today, I'll get it back tomorrow" — that is the start of a dangerous pattern. Trying to recover losses by taking bigger risks is called "chasing losses" and is an important sign of addiction.