mcw Privacy Policy

mcw is an online entertainment and betting platform serving users in Bangladesh. This Privacy Policy applies to mcw's website, mobile app, and all related services. By registering with mcw or using its services, you agree to the terms of this policy.

The purpose of this policy is to clearly inform you about what information we hold, why we hold it, and how we manage it. mcw believes that users should always remain in control of their own information. To learn about the general terms of use for this platform, read the Terms and Conditions page, which covers the limitations and responsibilities of using our services in detail.

This privacy policy may change from time to time. If significant changes are made, mcw will notify you by email to your registered address or through a notice on the platform.

mcw collects only the information necessary to operate its services, verify accounts, and ensure security. The following types of information may be collected at various stages:

2.1 Registration and Identity Information

• Full name and date of birth (for age verification — to confirm 21+)
• Mobile number and email address
• Username and encrypted password
• National ID card or passport number (at the time of account verification)

2.2 Financial Transaction Information

• bKash, Nagad, Rocket, or Upay account number (used only for processing transactions)
• Deposit and withdrawal amounts and dates
• Transaction reference ID and status

2.3 Device and Usage Information

• IP address and device type (phone, tablet, or computer)
• Operating system and browser type
• Session duration and time spent on each page of the site
• Cookie and local storage data (details below)

2.4 Communication Information

• Content of your messages in live chat and email support
• Records of complaints or reviews

Collected information is used only for the specific purposes described below. mcw never sells your information to third-party advertising agencies.

3.1 Service Operation

Information is used to create accounts, verify logins, process deposits and withdrawals, and provide bonuses and promotions. Records of every transaction, starting from a minimum deposit of ৳300, are securely stored.

3.2 Age and Identity Verification

mcw serves only users aged 21 or older. Identity information collected for age verification is not used for any other purpose.

3.3 Security and Fraud Prevention

Device and IP information is used to detect unauthorised account access, attempts to create multiple accounts, and suspicious financial activity.

3.4 Customer Support

Account history and transaction records are used to resolve your issues quickly through 24/7 live chat and email support. Support is available in both Bengali and English.

3.5 Legal Compliance

Information may be disclosed where required to comply with any legally applicable investigation or regulatory authority request.

mcw's website and app use cookies to improve the user experience. Cookies are small data files stored in your browser or on your device.

4.1 Types of Cookies

• Essential Cookies: Used to maintain login sessions and keep security features active. Without these cookies, the platform does not function properly.
• Functional Cookies: Used to remember your preferences (language, display settings).
• Analytics Cookies: Collect anonymous data to understand which parts of the site are used most.

4.2 Cookie Controls

You can disable cookies by going to your browser settings. However, disabling essential cookies may interfere with login and transaction functions.

mcw has put in place both technical and organisational measures to protect your personal and financial information.

5.1 Technical Security

• All data transmission is secured through SSL (Secure Socket Layer) encryption.
• Passwords are never stored in plain form — industry-standard hashing algorithms are used.
• Regular security audits are conducted on servers and databases.
• OTP-based two-step verification is available for accounts.

5.2 Access Controls

Among mcw's staff, only those who need access to carry out service operations are permitted to view specific information. All internal access is logged and reviewed regularly.

5.3 Response to Data Breaches

If a security breach occurs, mcw acts promptly and, where necessary, notifies affected users by email.

mcw does not sell or rent your personal information to third parties. However, limited information may be shared with trusted partners for the purpose of operating specific services:

• Payment Processors: Financial information required to complete deposits and withdrawals through bKash, Nagad, Rocket, and Upay is shared with them.
• Game Software Providers: Studios such as Evolution, Pragmatic Play, PG Soft, and JILI may use session information to operate games on their own platforms.
• Legal Authorities: Information may be provided under applicable law in response to a government or judicial order.
• Fraud Prevention Services: We work with specialist technology providers to ensure account security.

All third parties listed above operate under confidentiality agreements and are required to use any information received only for its specified purpose.

mcw does not retain any information beyond what is necessary. Retention periods for different types of information are set out below:

• Active Account Information: Retained for as long as the account remains active.
• Closed Account Information: Retained for a defined period after account closure to meet legal obligations.
• Transaction Records: Retained for an extended period for financial audit purposes.
• Support Communications: Retained for a relevant period depending on the nature of the issue.

If you request account closure, mcw will not retain any personal information beyond the legally required period.

mcw grants you the following rights over your personal information:

8.1 Right to Access Information

You may request to know what information mcw holds about you at any time. Contact the support team and we will provide a summary of your information within the set timeframe.

8.2 Right to Correct Information

If your account contains incorrect information, you may request a correction. In some cases, additional documents may be required to confirm your identity.

8.3 Right to Close Your Account

You may request permanent closure of your account at any time. A self-exclusion option is also available under responsible gaming — read the Responsible Gaming Guidelines for more details.

8.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you can turn them off in your account settings or let the support team know.

All mcw services are strictly for users aged 21 or older. Mandatory age verification measures are in place to prevent any minor from registering.

If we are informed that a minor has created an account, that account will be closed immediately and all collected information will be deleted.

Parents can use technical filtering software to monitor their children's internet use. mcw supports awareness of this.

mcw reviews this privacy policy periodically and updates it when necessary. Amendments may be made due to service developments, the introduction of new technology, or changes in the law.

For significant changes, we will:

• Clearly display the updated date on this page of the website.
• Send a summary of the changes to your registered email.
• Show a notice when you log in to the platform.

Continued use of the service after any changes will be taken as your agreement to the new policy. If you object to any change, you may request account closure.

If you have any questions, comments, or information-related requests regarding this privacy policy, please contact mcw's support team:

• 24/7 Live Chat: Click the chat button in the bottom right corner of the website.
• Email: [email protected]

Our support team is ready to assist in both Bengali and English. For more general information about mcw, you can visit our About Us page. Read the FAQ section for quick answers to common questions.

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This privacy policy was last updated in January 2025. A copy of a previous version can be requested through support.